Personalized product returns
Personalization is made to order. Here's how we handle issues.
Because personalized items are made specifically for you, they are generally not returnable or refundable. Exceptions include:
- A manufacturing defect.
- An error made by our team on the personalization we produced.
- Damage in transit reported within 7 days of delivery, with photos.
If any of those apply, contact us within 7 days of receiving your order and we'll make it right.
This page is a plain-language summary of our policy. The final policy of record is the Shopify store policy on the current live website.